Returns

We appreciate your business and support. Please be aware that as a small company, our store policy is:

 

no refunds

no store credit

no exchanges

 

For handmade items. If there is any issue or you have additional question regards received item please contact us. We will be happy to help.

Shipping Policy

Thank you for visiting and shopping at www.moonchild.nyc

Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 Moonchild.nyc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Moonchild.nyc is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.